FREQUENTLY ASKED QUESTIONS
if you don't find an answer to your question below, contact us!
14 Day Return Policy - Please contact firstname.lastname@example.org within 14 days of receiving your order, to process a return/exchange or refund. Items must be sent to the returns address within 14 days of receipt. Items must be returned in their original condition.
Where Are Orders Shipped From?
All orders are packaged and shipped from our UK studio
What Is The Average Delivery Time?
Standard delivery within the UK is free (orders over £50) and takes 1-3 working days.
Orders from our In-stock section, Our Knoxx shop and Our Luxury Eyelash collection are delivered within 1-2days.
Orders from our other collections are 'made to order' so please allow up to 10-15 working days for processing and delivery.
Next day/express delivery is available on some items (specified at checkout)
Orders are shipped once processing is complete. Tracking numbers are sent out (via email) once order is processed and posted.
Please refer to our ‘Shipping’ page for international delivery times
Hair Used In Knoxx Hair Units & Bundles?
100% Human hair is used in Knoxx Hair units and bundles.
We take care in sourcing the highest quality human hair from Southern Asia and South America - our units are constructed using hairs from Brazil, Peru, India, Myanmar and others.
Are The Knots Bleached On Lace Units?
All wig units are customised with a pre-plucked hairline and bleached knots - upon selection.
What kind of lace is used in wigs and frontals
All wig units from our Luxury Wig Collection are prepared using medium brown swiss lace - for transparent lace, please leave a note at checkout
Lace used in our Custom Coloured Wig Collection are specified in each product description.
HD Lace + Hollywood Film lace are available via custom order - please contact email@example.com
Do Wigs Come With Bands?
All wig units have elastic bands and clips included. To have your elastic band sewn onto your unit by us, please contact support@knoxxhair with your order number.
What capsize is used for wig units?
All wig units are prepared using medium cap-size, Caps are adjustable and fit MOST. If you require a small or large cap-size, please leave a note at checkout
What Payment Methods Are Used?
On the website: Online debit/credit card payment, Paypal and Klarna.
Offline custom orders: Direct bank transfer or Paypal invoice
For Further Info, Contact Us!